Royal Oaks

Return & Refund Policy

We take pride in the quality of our flooring products. Please review the policy below to ensure a smooth return or refund process.

Returns

• Returns are accepted within [5] days of purchase.

• Flooring must be unused, uninstalled, and in original, unopened packaging.

• All returns require proof of purchase.

• Cut, installed, damaged, clearance, custom, or special-order flooring is non-returnable.

Open Box Policy

• Flooring cartons that have been opened are not eligible for return, as product integrity cannot be guaranteed.

Refunds

• Approved returns are refunded to the original payment method.

• Refunds are processed within [14] business days after inspection and approval.

• Shipping, delivery, and handling fees are non-refundable.

• A restocking fee of [10%] may apply where applicable.

Damaged or Defective Flooring

• Inspect all flooring before installation.

• Claims for damaged or defective materials must be reported within [5] days of delivery.

• Installed flooring is considered accepted and is not eligible for refund.

• Valid claims will be resolved through replacement or refund, at our discretion.

Return Shipping

• Customers are responsible for return freight costs, unless the return is due to a product defect or order error.

• Returned products must be shipped using a trackable carrier.

How to Initiate a Return

• Contact REFINEDCALI@GMAIL.COM with your order number and reason for return.

• Returns made without prior authorization may be refused.

Shipping & Delivery Policy

We are pleased to offer convenient local delivery options to our customers. Please review the details below:

Local Delivery

• Free Local Delivery is available for orders delivered within Fontana, CA.

• $80 Delivery Fee applies to deliveries within a 25-mile radius of Fontana, CA.

• $125 Delivery Fee applies to deliveries within a 50-mile radius of Fontana, CA.

Delivery Area

• Delivery is available only within a 50-mile radius of Fontana, CA.

• Orders outside this range are not eligible for delivery unless prior arrangements are made.

Scheduling & Timing

• Delivery dates and times are scheduled upon order confirmation.

• Same-day or expedited delivery may be available upon request and subject to availability.

Additional Information

• Delivery fees are non-refundable once delivery has been completed.

• Customers are responsible for providing accurate delivery information to avoid delays or additional fees.

If you have any questions about delivery or need to confirm your location, please contact us prior to placing your order.